More Self Maintenance

“My copier doesn’t print” –  First, has it before?  Are you using the right print driver?  Is the network cable plugged into the machine?  If all the answers are yes, try this…  find the IP address on the machine (see previous post).  Now, make sure it’s the same as the one in your system.  How?  Hit Start — Printers and Faxes — Right Click on the Copier — Properties — Ports — Expand the column with the IP (you’ll get a double arrow when you can expand which looks like this <-I->  )  Make sure the numbers match.  If not, call your IT guy, not the copier repair guy.

“It won’t fax” — Is the fax line plugged in?  Is the place where you are sending the fax having problems with their fax lines?  After these are addressed, then you can call the provider.

“The Finisher isn’t working” — This one is important to make sure that the output destination is the finisher.  Does it make copies at all?  It could be a problem with the machine or with the finisher.  If it’s making copies but not outputting to the finisher…  Check to make sure the finisher is attached.  It should lock into place.  Check and see if it has staples in the cartridge.  Check and make sure it has power (some are powed through the copiers, others have independent sources.)